Last updated: November 15, 2026
Our fee
Our consulting fee is a flat $90 per part search. It is separate from the price of the part, which you pay to the seller. Sellers handle their own refunds and returns for parts.
When we refund the fee
- No match found. If we cannot find at least one matching part from a seller for your vehicle, we refund the full fee.
- Our matching error. If we told you a part would fit and it does not because we made a mistake matching it to your vehicle, we review your request and refund the fee. Please contact us within 7 days of our call.
- Charged by mistake. If you were charged without approving the fee, or more than once for the same search, we refund the extra charge.
When the fee is not refundable
- We gave you options and you chose not to buy, or bought elsewhere.
- The seller’s part, price, warranty or delivery differs from what you expected. That is between you and the seller.
- The information you gave us (such as the VIN) was incorrect.
How to ask for a refund
Email support@autopartsconsult.com or call (844) 915-0557 with your name, phone number and vehicle. Approved refunds go back to your original payment method, usually within 5 to 10 business days.